BODYWORK TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE MAKING A BOOKING FOR BODYWORK OR MASSAGE
These terms were most recently updated on 13 May 2024.
What's in these terms?
These terms tell you the terms and conditions applicable to our bodywork and massage services. By booking bodywork or massage services with us, you agree to these terms and conditions, and you agree to comply with them.
These terms and conditions should be read in conjunction with our general Terms and Conditions, which also apply when you make a booking for bodywork or massage services with us.
You can find everything you need to know about us, Bodied, and our services and products on our website https://www.bodied.co.uk before you make a booking. We also confirm the key information to you in writing after you make a booking with us.
We amend these terms from time to time. Every time you wish to make a booking, please check these terms to ensure you understand the terms that apply at that time.
Who we are and how to contact us
We are Bodied Limited (we, us, our). We are registered in England and Wales under company number 13996797 and have our registered office at Isis House, Smith Road, Wednesbury, England, WS10 0PB. Our main trading address is Unit 19 - 20, Gossamer Gardens, E2 9FN.
To contact us, please email or telephone our customer service line on 020 3606 0516.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our services:
· Our Website Terms and Conditions.
· Our Privacy Policy. In order to provide goods and/or services to you, we may collect personal data from you. We will only use your personal information as set out in our privacy policy. Before making a booking or purchase, please read our privacy policy.
· Our Cookie Policy, which sets out information about the cookies on our site.
1.1 All appointments whether made by phone, email or online are currently processed through a third-party booking platform called Fresha. If you make an appointment through the Fresha platform, you will be required to provide payment details at the time of booking. If you make an appointment over the phone, email, online, or in person, you will receive an email from Fresha asking you to confirm your appointment by entering your payment details. You must provide this confirmation before the end of the day on which you made the booking, or we may cancel your appointment.
1.2. You must complete our health consultation forms in advance of your appointment. Failure or refusal to complete the form may result in your appointment being cancelled, and you may be charged in accordance with our cancellation policy. For continuity of care, all clients must complete the form for each appointment, irrespective of your frequency at Bodied.
1.3. For convenience, deposits and payments are taken via our booking platform, however we also accept all major credit/debit cards in the studio. At present we do not accept cash payments in our studios.
2.1. You are advised to arrive no more than 5 minutes prior to your appointment at Bodied.
2.2. All late arrivals will result in your appointment being reduced by a commensurate amount of time. We reserve the right not to extend appointments due to late arrivals and all late arrivals will still be charged for 100% of the appointment fee.
2.3. You will be considered a “no-show” if you fail to arrive after 30 minutes of an appointment ranging 60 – 90 minutes and after 15 minutes of an appointment ranging from 30 – 45 minutes.
2.4. If you fail to attend your appointment, or are classified as a “no-show”, you will still be charged for 100% of the cost of the appointment.
3.1 You may cancel a confirmed booking at any time via your Fresha account, or by contacting us directly at Bodied. Below details our current cancellation policy:
3.1.1. More than 48 hours’ notice: If you cancel at least 48 hours in advance of your confirmed appointment time, you will be offered an opportunity to cancel or reschedule your appointment with no loss of deposit or charges incurred.
3.1.2. Less than 48 hours’ notice: If you cancel within 48 hours of your confirmed appointment time, you will forfeit your deposit or be charged 50% of the total appointment fee.
3.1.3. For bookings made within 48 hours of the start time: If you independently book an appointment with a start time within 48 hours, you can cancel and receive a full refund within 30 minutes of making the booking. This can only be done by contacting Bodied directly via email, our live web chat or by phone. If you attempt to cancel independently you will forfeit your deposit or be charged 50% of the total appointment fee.
3.1.4. If you for any reason you can no longer attend the appointment and contact us to cancel with less than 1 hours' notice. You will be charged the full appointment fee.
3.2. Although rare, in some circumstances we need to cancel your booking. If we do need to cancel your booking, we will give you as much notice as reasonably possible, and unless we have cancelled your appointment under clauses 1.2, 6.3, 7.4, 8.1, 11.1, or 11.2, you will be entitled to reschedule your booking or receive a refund.
3.3. Transfers: To avoid losing your booking you can transfer your booking to someone else. You must notify us via email or telephone to confirm the details of the person you wish to use this option.
4.1. If you request to reschedule an appointment with more than 48 hours’ notice you will not lose your 50% deposit, nor will you incur any charges.
4.2. If you request to reschedule a confirmed appointment with 48 hours or less before the start of the appointment, you will lose your 50% deposit or incur a charge equivalent to 50% of the total appointment fee.
5.1. We advise all clients wishing to utilise health packages or insurance policies to check their policies prior to requesting a booking at Bodied. Should your policy accept massage therapy, please complete our INSURED booking form via the website to book your appointment (rather than through your Fresha account). This is to ensure we have all the necessary details required to provide you with invoice/receipt to allow you to raise a claim.
5.2. Unfortunately, bookings that do not follow this protocol will not be retrospectively processed and we will be unable to provide you with a detailed invoice, confirmation letters or emails.
5.3. Please note you cannot redeem Bodied rewards and discounts with insurance and health plan claims. These are reserved for clients who bear the full financial cost of treatments independently.
5.4. You must pay Bodied for your appointment as normal and claim back your appointment cost through your insurer.
5.5. Bodied makes no warranty that your insurance claim will be approved, nor will any refund be due should your claim fail to be approved by your provider. It is important prior to booking what they will and will not accept.
6.1. If you have a health condition, we advise that you check with your primary health provider or GP to ensure that massage therapy is a safe option for you prior to booking your appointment with Bodied.
6.2. Upon booking your appointment, you are required to complete our health consultation form as soon as you receive it. This will ensure that any reasonable adjustments can be made, and allows us to determine whether the appointment can safely and comfortably take place.
6.3. If you fail to complete our health consultation form prior to arrival, we may cancel your appointment, although we have no obligation to do so, and you may be charged in accordance with our cancellation policy. If you fail to complete the form prior to arrival, and it is then found that you have a condition that prevents you from receiving massage therapy safely or comfortably, you will still be charged the full amount for the appointment.
6.4. Bodied has sole discretion in determining whether an appointment can be carried out safely or comfortably, and its decision in this regard shall be final.
7.1. At Bodied our pre and postnatal massages (entitled ORIGINS) can be offered to those who are in their second and third trimester (12 weeks + pregnant) or up to three months postnatal.
7.2. We advise that you check with your primary health provider or GP to ensure that massage therapy is a safe option for you prior to booking your pre or postnatal appointment with Bodied.
7.3. We have a dedicated health consultation form for those who are pregnant/postnatal, and you must honestly disclose all details relating to your pregnancy and health when asked. This appointment is carried out by a Therapist who is qualified, trained and insured to deliver this pregnancy massage therapy. You should book no other type of massage at Bodied if you are currently pregnant.
7.4. All customers who are currently within their first trimester are not eligible to receive massage therapy at Bodied. Prior to your appointment, if you are found to be less than 12 weeks pregnant, we will either cancel or reschedule your appointment to an appropriate time, and you may be charged in accordance with our cancellation policy.
7.5. Bodied and our Therapists will not be held liable for any consequences in connection with you failing to disclose your pregnancy, or any relevant health conditions, to us prior to your appointment.
8.1. At Bodied we require all clients who are under the age of 16 years old to be accompanied to their appointment by a parent or legal guardian. Written consent a minimum of 48 hours in advance from a parent or legal guardian is required for minors who will be attending their appointments unaccompanied. Failure to comply with this policy will result in appointment being terminated, and you may be charged in line with our cancellation policy.
8.2. In its sole discretion, Bodied may decline an appointment with a minor, in which case we will give you as much notice as reasonably possible, and you will be entitled to receive a refund.
8.3. The Therapist also has the right to decline appointments with minors in advance should the Therapist feel uncomfortable to administer therapy. In this scenario, Bodied will make all reasonable endeavours to reschedule with another qualified Therapist.
9.1. All therapists at Bodied are qualified and insured to carry out the range of massage therapies they each individually offer. Should you wish to book an appointment with a specific therapist, this can be achieved selecting said therapist and viewing their availability via our booking platform. If your preferred therapist should then be unable to fulfil your appointment, we will make all reasonable endeavours to reallocate you with an alternative therapist.
9.2. All therapists are competent and perform their duties with integrity.
10.1. Bodied operates a zero-tolerance policy. We do not provide any sexual services and all appointments are strictly professional bodywork. We reserve the right to immediately cancel/abort appointments if clients are verbally or physically abusive or insist on making our Therapists feel uncomfortable in any way. Anti-social behaviour will be reported to our local Safer Neighbourhoods Team.
10.2. Bodied also reserves the right to cancel appointments if a client is deemed to be under the influence of drugs or alcohol.
10.3. Clients are advised to place phones on silent/do not disturb mode to the duration of their treatment. Your appointment takes up a very small amount of your day and it is best to maximise this time with your Therapist.
10.4. We are under no obligation to allow you to connect to our WiFi, however where we can accommodate, we are happy to assist you in charging your devices. We accept no responsibility for devices damaged whilst charging at Bodied.
10.5. We also accept no responsibility for the loss or damage of personal items during your time at the studio. However, we will make reasonable effort to return lost/left items to you. Should left items not be collected after a period of three months we will dispose of them.
10.6. To mitigate the spread of all winter viruses and maintain our high standards of hygiene, all clients must adhere our health and safety protocols whilst in the studio. We ask that the earliest signs of illness, you refer to our cancellation policy and reschedule your appointment accordingly.
11.1. We welcome feedback both positive and negative. If your experience has been less than satisfactory, please email hello@bodied.co.uk with the full details of your appointment and someone will respond with 48 hours of receipt.